Returns & Exchanges Policy
Understanding why standard return policies do not apply to this free informational platform
This Site Has No Products or Paid Services
Consultantnutriapp is a free informational and editorial platform. We do not sell products, services, or subscriptions. Therefore, standard consumer return and exchange policies do not apply here. All content is permanently free and accessible at no cost.
Important Notice
This website operates as a free informational resource. Unlike traditional online retailers, we do not process transactions, accept payments, or deliver physical goods. Consequently, there is nothing to return, exchange, or request refunds for.
All articles, guides, resources, and educational content published on this platform are made available at no charge and remain permanently accessible to all visitors. You retain the right to access or discontinue use of our content at any time without financial consequences.
Since no purchase has occurred, consumer protection laws governing product returns do not apply. This page exists to clarify our operational model and to be fully transparent about the nature of our platform.
Why We Have No Returns Policy
Consumer protection laws that mandate return periods and exchange options are designed to protect buyers in commercial transactions. These laws apply when money is exchanged for a product or service. The European Union's consumer protection directive, for example, grants a 14-day cooling-off period for purchases — but only for actual sales.
On this platform, no such transaction occurs. We do not charge fees, process payments, or establish a buyer-seller relationship. Our content is offered freely, with no payment gateway, subscription model, or financial obligation.
Because there is no purchase, there is no refund to process. Because there is no product delivery, there is no return shipping address. Because there is no commercial agreement, standard warranty and exchange clauses do not apply.
This structure ensures complete transparency: you use what you find valuable and ignore what you do not, without any financial risk or contractual entanglement.
How This Differs From Regular Online Stores
Traditional e-commerce websites operate under different legal requirements. A typical online retailer must:
Provide a 14-day return period
Customers may return products within two weeks of purchase, even without defects.
Offer exchange options
Defective or incorrect items must be replaced at no additional cost to the buyer.
Process refunds promptly
Money must be returned within a specified timeframe after receipt of the returned item.
Maintain return logistics
Return shipping labels, refund tracking, and customer service for return disputes.
None of these requirements apply to us, because no commercial transaction exists.
We are not a retailer. We are an editorial and informational platform. Our relationship with users is one of content sharing, not buyer-seller commerce. This fundamental difference means that consumer protection law frameworks designed for product sales do not govern our operations.
What If You Have Problems With Our Content?
While standard returns do not apply, we remain committed to providing accurate, helpful, and transparent information. If you encounter an issue with our content, you have several options:
Stop using the content
If an article or guide does not meet your needs, you can simply close the page and seek alternative resources. There is no commitment or obligation to continue.
Submit feedback or report inaccuracies
Use our Contact page to send us feedback about any article, guide, or resource. Our editorial team reviews all submissions and makes corrections when warranted.
Review our disclaimer
Our Disclaimer page outlines the scope and limitations of all content on this platform. Understanding these boundaries helps you use our resources appropriately.
Browse frequently asked questions
Our FAQ section addresses common questions about our platform, content accuracy, and editorial standards.
Important: Because no payment has occurred, no refund is possible or necessary. However, we welcome editorial feedback and will review all reports of inaccurate or misleading information within a reasonable timeframe. Corrections will be made to the article itself, and you will be notified of any changes.
Our editorial mission is to provide reliable, evidence-based information. Your feedback helps us maintain high standards and serve our readers better.
Summary: No Transactions, No Returns
What Does NOT Apply
- • 14-day return periods
- • Product exchanges or replacements
- • Refund requests or payment reversals
- • Return shipping or logistics
- • Warranty claims on goods
What You Can Do
- • Access all content free, anytime
- • Stop using content without consequence
- • Report inaccuracies via contact form
- • Request editorial review of articles
- • Browse our disclaimer and policies
Need Help or Have Questions?
Our editorial team is here to assist with content feedback, corrections, or general inquiries about our platform.
Send Us a Messageul. Ogrodowa 134, Poznań, Poland
This page clarifies our operational model as a free informational platform. For detailed information about your rights as a user, please review our Privacy Policy and Terms of Service.